Warranty Terms


City of Spares guarantees the product purchased by the customer to be free from defects resulting from the use of faulty parts or poor workmanship during its manufacture, subject to the terms of the warranty given below.


Under the COS warranty, if any spare parts are found to be defective or if there is an electronic failure, COS will undertake the necessary repairs or replacements free of cost. It should be noted that in such cases, COS may use reconditioned spare parts with performance parameters equal to those of new spare parts under the COS warranty.


COS guarantees every product we sell on our website and, therefore, provides a certain warranty. If your product fails within the warranty period, you may claim the warranty and get the benefits. To claim the warranty, the customer must courier the product to COS for evaluation before starting the warranty process.


What is covered in the warranty?


COS will cover the warranty of the product only if it is under the specified warranty period and if the requirement is of a general nature, like if the specified product stopped working itself or if it worked irregularly, etc.


COS gives you two types of warranties on the products available on www.cityofsapres.com,

  • Manufacturer Warranty
  • Seller Warranty


  • Manufacturer Warranty


The Manufacturer`s Warranty is a warranty given by the manufacturer of that product. This warranty is given on some specific products only. 


This warranty gives the assurance of protection to the product from defects in materials and workmanship for a certain period of time, as specified by the manufacturer. The terms of the warranty vary depending on the product and the manufacturer. The manufacturer`s warranty is borne by the manufacturer of the product, which is why this warranty will not be borne by COS. 


  • Seller Warranty


The Seller`s Warranty is a guarantee provided by the seller of a product or service, here COS, that ensures the quality and condition of the item being sold. It is a promise that the product will meet certain standards of quality, performance, and reliability and that COS will provide certain remedies if the product fails to meet those standards.


The terms of this warranty vary depending on the products you buy. This warranty will be borne by COS only and not by the manufacturer of the product.


What is not covered in the warranty?


Although the warranty depends on the manufacturer and model of the spare, COS doesn’t include the following under the warranty of computer spares:


  • Physical and liquid damage: Our warranty does not cover any physical or liquid damages like accidents, misuse, abuse, or neglect, including drops, spills, and other impacts.
  • Normal wear and tear: Normal wear and tear that occurs over time as a result of regular use does not get covered under warranty. 
  • Unauthorized repairs or modifications: The warranty will be considered void if the computer spare has been repaired or modified by someone other than a COS authorized service technician or engineer.
  • Software Issues: Any issue related to software or the operating system, such as viruses, malware, or other software problems, does not get included in the warranty.
  • Data Loss: The warranty does not cover the loss of data or damage to data resulting from any hardware or software failures of products purchased from COS.


Warranty Limitations:


  • The warranty is not transferable from one user or customer to another after the resale or transfer of ownership of the desktop or laptop spares.
  • The warranty does not cover the replacement of the desktop or laptop spares as a unit.
  • The warranty does not cover a refund of money.
  • City Of Spares will not be responsible for the loss of data on the computer under any circumstances.
  • Customers should take data backups before returning the computer spares to COS for a refund or warranty claims.


This Warranty is not applicable in any of the following cases:


  • If the product is not purchased from a COS Authorized Service Center.
  • If the product purchased is not used according to instructions given by the COS personnel or usage instructions personnel.
  • Damage (Physical, Burn or Liquid damage) caused to the product directly or indirectly due to any reason will not be covered under warranty.
  • If the defects are caused by improper use, as determined by COS personnel.
  • The warranty shall be void if the product has failed under certain conditions/types (for example, waterlogging, misuse, etc.).
  • Site (premises where the product is kept) conditions that do not confirm the recommended operating conditions of the machine/unit.
  • Defects due to causes beyond control, like lightning, abnormal voltage, acts of God; or while in transit to a COS Authorized Service Center defects caused by household pets, rats, cockroaches, or any other animals or insects.
  • Under no circumstance is the company liable for loss, directly or indirectly, for any of the following: 
  • Third-party claims against the customer for losses or damages.
  • Loss or damages to records, information, or data.
  • Economic consequential damages including lost profits.
  • The customer is advised to take a backup of any storage devices or data contents before handing over the purchased product for repair/replacement. The company shall not provide any storage backup service.
  • In case of a replacement, the contents of the data may be destroyed, and the customer will not be informed in advance. The company shall not be liable for any data, records, or programmes lost due to replacement.
  • The warranty does not cover any third-party software, settings, content, data, or links, whether included/downloaded with the product.
  • The warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, a product, accessory, or software, or was used otherwise than for its intended use, Defects can be caused by viruses from you or from a third party is unauthorized access to services, other accounts, computer systems, or networks. This unauthorized access can take place through hacking, password mining, or through a variety of means.

Warranty Exclusion – Battery

The warranty does not cover defects caused by the fact that the battery is swollen, has been short-circuited, or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering, or by the fact that the battery has been used in equipment other than those for which it has been specified.


Warranty Exclusion – Motherboard


  • Damage (Physical, Burn, or Liquid damage) caused to the motherboard directly or indirectly due to any reason will not be covered under warranty.
  • Modifications or alterations of any nature made to the circuitry by the purchaser or unauthorized personnel will not be covered under warranty.
  • Any issues arising due to the CPU, main chip, or graphics chip will not be covered under warranty. 


Warranty Exclusion – LCD / Screen Folder / Screen Assembly


  • Physical, Liquid, or Burn damage will not be covered under warranty.
  • Any kind of internal liquid spillage or adhesive leakage from the screen will not be covered under warranty.
  • A display with up to 2 fixed pixels is within industry standards and is therefore considered acceptable and will not be considered for replacement/return.

Here, the warranty also has some limitations that should be kept in mind while purchasing computer spares.